What is a Generic Mailbox (Regular)?

A Generic Mailbox (Regular) is a mailbox that one or more users may use to receive, monitor, and send email messages. Use of a Generic Mailbox (Regular) for scheduling resources is not supported, and a Generic Mailbox (Room) or Generic Mailbox (Equipment) should be used instead.

A Generic Mailbox (Regular) is not designed for bulk mailing. For more information on bulk mailing services at FSU, please reference the following pages:

http://its.fsu.edu/service-catalog/communication-collaboration/mass-emails
http://its.fsu.edu/training/blackboard-connect-mass-email-training

Please note that Exchange Online has the following limits with regards to message limits and recipient and sender limits

Message Limits

Message size limit - Outlook: 35 MB
Message size limit - OWA: 35 MB
Message size limit - Outlook for Mac: 35 MB
Message size limit - migration: 35 MB
Subject length limit: 255 characters
File attachments limit: 250 attachments
File attachment size limit - Outlook: 35 MB
File attachment size limit - OWA: 35 MB
File attachment size limit - Outlook for Mac: 35 MB
Multipart message limit: 250 parts
Embedded message depth limit: 30 embedded messages

Recipient and Sender limits

Messages received: 3600 messages per hour
Recipient rate limit: 10,000 recipients per day
Recipient limit: 500 recipients
Recipient proxy address limit: 400
Message rate limit (SMTP client submission only): 30 messages per minute
Recipient rate limit: No limit
Recipient limit: 500 recipients
Recipient proxy address limit: 200

To request a Generic Mailbox (Regular) please submit a case at http://servicecenter.fsu.edu. When requesting a new Generic Mailbox (Regular), please provide the following information:

Required

  1. Description - Include a short description to describe the purpose of the account.
  2. Department - Include the full department name and the 3 or 4 letter department abbreviation to identify ownership and possible location of the mailbox.
  3. User Logon Name - The account user name. The logon name must be in the format of COLL-RequestedName, DEPT-RequestedName, or ORG-RequestedName. College, department, or organization abbreviation must precede the requested name and not exceed 20 characters or contain any spaces.
  4. Display Name - The name that is both displayed in the Global Address List (GAL) and on an email when sending messages. By default, the user logon name is used. Anything else must have Branding approval. Send an email to dl-brandreview@fsu.edu to request Branding approval for a Display Name that does not match the User Logon Name.
  5. Full Name - The full name of the account. By default, the user logon name is used. Anything else must have Branding approval. Send an email to dl-brandreview@fsu.edu to request Branding approval for a Full Name that does not match the User Logon Name. 
  6. Primary SMTP Address - The primary email address that is used when sending from the account. By default, the user logon name followed by @fsu.edu is used. All other primary SMTP requests followed by @fsu.edu must have branding approval. Primary SMTPs requested on a departmental email domain (e.g. @DEPT.fsu.edu) must have the approval of the departmental IT staff.
  7. Full Access Group – Mail-Enabled Security Group that is delegated “full access” to the mailbox. A Mail Enabled Security Group is required to delegate “full access” permissions on the mailbox. Please see the section on Mail-Enabled Security Group for more information.

Optional

  1. Secondary SMTP Address - Additional email addresses can be requested for a Generic Mailbox (Regular) to receive mail, but are not used when sending mail.
  2. “Send As” permissions allow for messages sent from the account to appear to be coming from the account itself rather than from the specific sender. These permissions can be requested for the associated Full Access Group. 
  3. “Send on Behalf” permissions allow for messages sent from the account to show both the account itself and the user who sends on behalf of it (e.g. “FROM: Dept-MailboxName Sent on Behalf of John Doe”). These permissions can be requested for the associated Full Access Group.  
  4. Hidden from the Global Address List - By default, generic mailboxes are not hidden from the Global Address List, but this can be done by request.
  5. Manager - The person listed as the technical manager of the generic mailbox account. Having the technical manager contact information is helpful for organizational purposes.

ITS Service Desk

Call: 850-644-HELP(4357)
Hours: Monday-Friday 8AM-6PM
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