How do I reactivate Duo Mobile on a device?

If you remove Duo Mobile from your phone/tablet or get a new phone but keep the same number, click the appropriate link below for instructions to reactivate Duo Mobile on your device.


Reactivate Duo Mobile on a mobile phone

  1. Access any multi-step verification protected page, such as the Personal Information page in OMNI HR
  2. Click My Settings & Devices
    Click my settings and devices

  3. Verify using an existing device and method
    verify
  4. Scroll down and find the device you are reactivating and click Device Options
    Select a device

  5. Click Reactivate Duo Mobile
    Click reactivate

  6. Select the type of device you have and click Continue
    Choosing Other will complete the setup and will not reactivate Duo Mobile
    Device type
  7. Open your phone's app store (App Store, Google Play Store, Windows Store, BlackBerry World) and download and install the Duo Mobile app
  8. Click I have Duo Mobile Installed
    (Screenshot is for Android only - your page will correspond to the device type you chose in step 6)
    Click I have duo mobile installed
  9. A barcode and set of instructions will appear. Open the Duo Mobile app and follow the instructions to activate Duo Mobile. If you are able to scan the barcode, you will be able to click Continue to finish activating Duo Mobile. If your phone does not have a camera or you are unable to scan the barcode, continue to the next step.
    Scan the barcode
  10. If you could not scan the barcode, click the link that says Or, have an activation link emailed to you instead
    click send an activation link

  11. Enter your email address and click Send email
    click send email

  12. On the phone you are activating, check your email for a message from Duo Security and open the link in the email. If your phone asks which app to use to open the link, select Duo Mobile.
  13. Duo Mobile will be activated
  14. Click Continue to finish adding your device
    Click continue to finish

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Reactivate Duo Mobile on a tablet

  1. Access any multi-step verification protected page, such as the Personal Information page in OMNI HR
  2. Click My Settings & Devices
    Click my settings and devices

  3. Verify using an existing device and method
    verify
  4. Scroll down and find the device you are trying to reactivate and click Device Options
    Select a device

  5. Click Reactivate Duo Mobile
    Click reactivate

  6. Open your tablet's app store (App Store or Google Play Store) and download and install the Duo Mobile app
  7. Click I have Duo Mobile Installed
    (Screenshot is for Android only - your page will correspond to the tablet type you chose in step 5)
    Click I have duo mobile installed
  8. A barcode and set of instructions will appear. Open the Duo Mobile app and follow the instructions to activate Duo Mobile. If you are able to scan the barcode, you will be able to click Continue to finish activating Duo Mobile. If your tablet does not have a camera or you are unable to scan the barcode, continue to the next step.
    Scan the barcode
  9. If you could not scan the barcode, click the link that says Or, have an activation link emailed to you instead
    click send an activation link

  10. Enter your email address and click Send email
    click send email

  11. On the tablet you are reactivating, check your email for a message from Duo Security and open the link in the email. If your tablet asks which app to use to open the link, select Duo Mobile.
  12. Duo Mobile will be activated
  13. Click Continue to finish adding your device
    Click continue to finish

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