How do I submit a case for Computer Technology Support (CTS)?

Departments covered by Computer Technology Services(CTS Desktop Support) can submit a case directly to their group for departmental IT support by using the process below:

Please go to servicecenter.fsu.edu and click on "Service Center Login". Then enter your FSUID and password.

1. Under the Self Service pagelet click on the Create New Case link

cts_submit_step_1

2. Once you are on the Create Case page you select the following from the Category-Type-Details drop down menus:

  • Category: IT Support Services
  • Type: Desktop and IT Support
  • Details: Computing Technology Support

Once you have filled out the Category-Type-Details you can finish filling out the case with the other relevant information and click Save My Case

 

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