What is Automated Directory Assistance

FSU utilizes an interactive voice response system (IVR) to provide callers with phone number listing information for both departments and individual faculty and staff.

Upon calling (850)-644-2525 (4-2525 or 0 (zero) from campus), callers are provided with a number of options. Callers can immediately select one of the following options:

  • If you know the Employee's first and last name or Department's name you may say it at any time. 
  • At any time during the call, you may say "operator" to be transferred to the ITS Service Desk.
  • At any time during the call you may say "good-bye" to end the call or simply hang up.
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