All network shared drives (K:) for CTS supported departments will always appear in Windows File Explorer. A red X will appear next to the drive if there is an issue. Follow these steps if you are having difficulties connecting to your shared drive.
- Start by making sure you are connected to the FSU Network by signing in to our FSU VPN service. This may require your computer to be rebooted.
- If a red X appears on your network shared drive (K:), simply clicking on the drive within File Explorer will refresh the connection. The drive should connect automatically and start to display your files.
- If you still don’t have a connection, try rebooting your machine.
- If the reboot was unsuccessful in establishing a connection to your network shared drive, submit a support request for assistance.