Bomgar is the remote assistance tool chosen by FSU ITS. Bomgar is an enterprise-class solution designed for large, service-oriented organizations. Bomgar uses a third-party security firm to undergo yearly security penetration testing, and to ensure it meets rigorous security, auditing, and policy standards. Bomgar allows TSPs to share a user's view of their screen, transfer files, view information about system configuration, and carry out other activities in order to support the user. By default, Bomgar is configured to require user consent before each type of access is granted.