What is a Mail-enabled Security Group?

A Mail-Enabled Security Group is a Security Group that has the ability to grant security access and which members can also receive email messages sent to it.

To request a Mail-enabled Security Group, please submit a case at http://servicecenter.fsu.edu. When requesting a new Mail-Enabled Security group, please provide the following information:


  1. Description – Include a short description to describe the purpose of the Mail-Enabled Security Group.
  2. Department – Include the full department name and the 3 or 4 letter department abbreviation to identify ownership and possible location of the Mail-Enabled Security Group.
  3. AD Name – The AD Name must be in the format of COLL-RequestedName, DEPT-RequestedName, or ORG-RequestedName. College, department, or organization abbreviation must precede the requested name. (Note: DL can also be included in the AD Name to make it easier to identify distribution groups).
  4. Display Name – The name that is displayed in the Global Address List (GAL). By default, the AD Name is used. Anything else must have Branding approval. Send an email to dl-brandreview@fsu.edu to request Branding approval for a Display Name that does not match the AD Name.
  5. Primary SMTP Address - The primary email address of the account. By default, the AD Name followed by @fsu.edu is used. All other primary SMTP requests followed by @fsu.edu must have branding approval. Primary SMTPs requested on a departmental email domain (e.g. @DEPT.fsu.edu) must have the approval of the departmental IT staff.


  1. Secondary SMTP Address - Additional email addresses can be requested for a Mail-Enabled Security Group to receive mail.
  2. Internal/External Receive Groups – By default, Mail-Enabled Security Groups are restricted to receive mail from internal @fsu.edu senders only. The restriction can be removed by request.
  3. Hidden from the Global Address List - By default, Mail-Enabled Security Groups are not hidden from the Global Address List (unless it is a corresponding Mail-Enabled Security Group created for access to a Generic Mailbox), but this can be done by request.
  4. Manager - The person listed as the technical manager of the Mail-Enabled Security Group. Having the technical manager contact information is helpful for organizational purposes.