What is a Generic Mailbox (Room)?

A Generic Mailbox (Room) is a generic mailbox for a physical room, which is typically used to schedule use of the room and which appears in the GAL.

A Generic Mailbox (Room) is not designed for bulk mailing. For more information on bulk mailing services at FSU, please reference the following page: http://its.fsu.edu/service-catalog/communication-collaboration/mass-emails

Please note that Exchange Online has the following limits with regards to message limits and recipient and sender limits:

Message Limits

  • Message size* | Outlook: 150 MB; Outlook for Mac: 150 MB; OWA: 112 MB; Migration: 150 MB
  • Subject length | 255 characters
  • File attachments | 250 attachments
  • File attachment size | Outlook: 150 MB; Outlook for Mac: 150 MB; OWA: 35 MB
  • Multipart message | 250 parts
  • Embedded message depth | 30 embedded messages

    *Individual department email systems may have varying message size limits; please check with your department on their maximum message size limits.

Recipient and Sender Limits

  • Messages received | 3,600 messages/hour
  • Recipient rate | 10,000 recipients/day
  • Recipients | 500 recipients
  • Message rate | 30 messages/minute (SMTP client submission only)

To request a Generic Mailbox (Room) please submit a case at http://servicecenter.fsu.edu. When requesting a new Generic Mailbox (Room), please provide the following information:

Required

  1. Description - Include a short description to describe the physical room (eg. Building, Room Number, etc.)
  2. Department - Include the full department name and the 3 or 4 letter department abbreviation to identify ownership and possible location of the mailbox.
  3. User Logon Name - The account user name. The logon name must be in the format of "BUILDING(3/4)-ROOMNUMBER(3/4)-XXXX" or "DEPT(3)-BUILDING(3)-ROOMNUMBER(3/4)-XXXX". Building abbreviation and room numbers must precede the requested name and not exceed 20 characters or contain any spaces. 
  4. Display Name - The name that is displayed in the Global Address List (GAL). By default, the user logon name is used. Anything else must have Branding approval. Send an email to dl-brandreview@fsu.edu to request Branding approval for a Display Name that does not match the User Logon Name.
  5. Full Name - The full name of the account. By default, the user logon name is used. Anything else must have Branding approval. Send an email to dl-brandreview@fsu.edu to request Branding approval for a Full Name that does not match the User Logon Name.
  6. Full Access Group – Mail-Enabled Security Group that is delegated “full access” to the mailbox. A Mail Enabled Security Group is required to delegate “full access” permissions on the mailbox. Please see the section on Mail-Enabled Security Group for more information.
  7. Primary SMTP Address - The primary email address that is used when sending from the account. By default, the user logon name followed by @fsu.edu is used. All other primary SMTP requests followed by @fsu.edu must have branding approval. Primary SMTPs requested on a departmental email domain (e.g. @DEPT.fsu.edu) must have the approval of the departmental IT staff.

Optional

  1. Secondary SMTP Address - Additional email addresses can be requested for a Generic Mailbox (Room) to receive mail, but are not used when sending mail.
  2. “Send As” permissions - Send As permissions can be requested for the associated Full Access Group.
  3. “Send on Behalf” permissions - Send on Behalf permissions can be requested for the associated Full Access Group.
  4. Hidden from the Global Address List - By default, a Generic Mailbox (Room) is not hidden from the Global Address List, but this can be done by request.
  5. Manager - The person listed as the technical manager of the generic mailbox account. Having the technical manager contact information is helpful for organizational purposes.
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