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What should I do if I think someone has unauthorized access to my FSUID account?

  1. Immediately change your password to prevent any further access to your account and make sure you are creating a secure password.
  2. If you are sure that someone else has your FSUID username and password, submit a support request to request reports of activity on your accounts in myFSU and Canvas since the date and time of the possible compromise.
  3. Protect yourself from the problems of identity theft:
    • Call one of the three credit reporting agencies at the phone numbers listed below and request the following:
      • Equifax 1-888-766-0008
      • Experian 1-888-397-3742
      • Trans Union 1-800-680-7289
    • A fraud alert be placed on your account
    • A free credit report from the agency
    • When you receive your credit report, look it over carefully for accounts you did not open or for inquiries from creditors that you did not initiate. Review your personal information, such as home address and Social Security number for accuracy. If you see anything you do not understand, call the credit agency at the telephone number on the report.
    • Finally, if you find any suspicious activity on your credit report, call your local police or sheriff's office.
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