How do I complete the multi-step verification process?

When you try to access a page that has been protected with multi-step verification, such as the Personal Information section in OMNI HR, you will be asked to verify your identity and may see up to three authentication methods:

  • Duo Push(recommended) - get a pop-up notification on your mobile device using the Duo Mobile app
  • Call Me - answer an automated phone call to your mobile device or landline
  • Enter a Passcode- receive an SMS text message with a passcode

If you have more than one device registered, you will also see a drop-down menu with a list of devices. Make sure you choose a device that is near you and select your preferred authentication method.

Choose auth method


Verify using Duo Push

Duo Push is only available on registered devices with Duo Mobile installed. See How do I add a device and activate the Duo Mobile app? Verification using Duo Push is the recommended and quickest way to complete the multi-step verification process.

  1. Click Send me a Push
    Click Send me a Push

  2. Your device will receive a push notification with a login request from MSV
  3. Tap Approve
  4. If you are unable to tap approve from the push notification, open the Duo Mobile app and tap Approve

Verify using Call Me

  1. Click Call Me
    Click call me

  2. Your phone will receive an automated call
  3. Follow the instructions

Verify using Enter a Passcode

  1. Click Enter a Passcode
    • To receive a few passcodes via text message, click the Text me new codes button
      Click text me new codes
    • To receive a passcode from the Duo Mobile app, open the app on your phone or tablet and tap the key icon to the right of Florida State University
  2. Enter the passcode in the box and click Log in
    Enter your passcode and click log in

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