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Two-factor authentication (2FA) adds an extra layer of protection to certain University pages and applications that contain sensitive information. While the two-factor authentication process can be completed through phone calls, text messages, and hardware tokens, using the Duo Mobile app is recommended. For more information on two-factor authentication, visit the 2FA for FSU page.


How do I manage the automatic Call Me or Duo Push option?

When completing two-factor authentication (2FA), there exists an option to have Duo automatically call or send a Duo Push to your default device. To access and manage this feature, click the appropriate link below for instructions.

Enable automatic device calling or Duo Push

  1. Sign in to my.fsu.edu
  2. Under myFSU Links, click myFSU Identity Management and select Manage 2FA Devices
  3. You will be prompted to authenticate 
  4. After authenticating you will be on your Devices & Setting page
    Click the Default Device drop-down menu to select the default phone number or device that you want to use
  5. Then click the When I log in drop-down menu, which will present you with the following three options:
    • Ask me to choose an authentication method - This is the default option which allows you to select the device and verification method each time you reach a protected page or application.
    • Automatically send this device a Duo Push - This option will automatically send a Duo Push notification to the Duo Mobile app on your default phone or tablet whenever you reach a protected page or application.
    • Automatically call this device - This option will automatically call your default phone whenever you reach a protected page or application. 
  6. Select Automatically send this device a Duo Push or Automatically call this device from the Drop-Down. 
  7. Select Save

 

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Disable automatic device calling or Duo Push

  1. Sign in to my.fsu.edu
  2. Under myFSU Links, click myFSU Identity Management and select Manage 2FA Devices
  3. You will be prompted to authenticate 
  4. After authenticating you will be on your Devices & Setting page
    Click on When I log in drop-down 
    Select Ask me to choose an authentication method
  5. Click Save 

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