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Two-factor authentication (2FA) adds an extra layer of protection to certain University pages and applications that contain sensitive information. While the two-factor authentication process can be completed through phone calls, text messages, and hardware tokens, using the Duo Mobile app is recommended. For more information on two-factor authentication, visit the 2FA for FSU page.


How do I set up two-factor authentication (2FA)?

When you access a page protected with two-factor authentication (2FA), such as your My Profile page in myFSU, you will see a different page depending on how many devices you have registered.

No devices registered

If you do not have any phone numbers associated with FSU, you will see a page like the one below and will be prompted to set up two-factor authentication on your account. Click Start setup and follow the instructions to add a device.

Click Start setup

One device registered

If you have only one phone number associated with FSU, you will be given the option to verify via Call Me or Enter a Passcode. If you are unsure what phone number is listed, click Call Me to see the last four digits of the registered phone number at the bottom of the verification box. If you do not recognize this number, call the ITS Service Desk at 850-644-HELP(4357) for assistance. If you have access to the phone number listed, you can follow the instructions to add another device.

One auth image

Two or more devices registered

If you have two or more numbers associated with FSU, you will see a drop-down menu that lists each number with the last four digits displayed. If you do not recognize any of the numbers, contact the ITS Service Desk at 644-HELP (850-644-4357) for assistance or submit a support request. If you have access to one of the phone numbers listed, you can follow the instructions to add another device or remove an unnecessary device.

Device dropdown

 

 

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