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Two-factor authentication (2FA) adds an extra layer of protection to certain University pages and applications that contain sensitive information. While the two-factor authentication process can be completed through phone calls, text messages, and hardware tokens, using the Duo Mobile app is recommended. For more information on two-factor authentication, visit the 2FA for FSU page.


How do I use the Duo Mobile app?

The quickest and easiest method of verification is via a smartphone or tablet with the Duo Mobile app installed. By adding the Duo Mobile app to you two-factor authentication (2FA) account, you can choose to have a Duo Push sent to your smart device, which the app will allow you to approve or deny. The Duo Mobile app can also be used to generate a temporary passcode that you can use to complete the two-factor authentication process.

For more information on how to add a phone or tablet with the Duo Mobile app to your two-factor authentication visit here


Using the Duo Push option to complete 2FA

Verification using Duo Push is the recommended and quickest way to complete the two-factor authentication (2FA) process.

  1. Access any protected page, such as your My Profile page in myFSU
  2. Click Send me a Push
     
  3. Your device will receive a push notification with a login request from Duo
  4. Click Approve
  5. If you are unable to tap approve from the push notification, open the Duo Mobile app and tap Approve

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Using the Duo Mobile app to generate a passcode for 2FA

The Duo Mobile app can be used to generate a temporary passcode for two-factor authentication (2FA). You do not need access to a wireless or cellular network on your phone or tablet for this feature to work.

  1. Access any protected page, such as your My Profile page in myFSU
  2. Click Enter a Passcode


     

  3. Open the Duo Mobile app on your phone or tablet and choose your Duo-Protected Florida State University
    account to reveal a temporary passcode

  4. Enter the passcode in the box and click Log in


     

  5. If it will not accept your temporary passcode, then its time limit may have run out. To generate a new temporary passcode, click the refresh icon. 

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