How do I address load time or inaccessibility issues with my SharePoint site?

If you're experiencing instances of pages or files either loading slowly or being unavailable on your SharePoint site, there are two resources at your disposal that may help identify the cause(s):

If you need additional assistance after utilizing the above resources, submit a support request with the following information:

  • Category: IT Support Services
  • Specialty Type: SharePoint
  • Detail: other
  • Details of Request:
    • Your Site Collection URL
    • URL of the page or file experiencing the issue
title-inside title-centered
2

Need help using SharePoint Online? Check out our training resources or the Support section of our service catalog page to learn how to take advantage of everything SharePoint Online has to offer.


Need more help with an Office 365 product? Sign in to your O365 online homepage and use the question mark at the top to search helpful articles across all Microsoft products.

Keep updated on exciting new features available for Office on the web by follow this Microsoft Support article.