What is your refund policy?

Our policy is, once an ID requisition has been accepted by ITS Software Licensing, that all product requests and descriptions are final. The signature provided by the authorized department budget representative on the ID Req. is an agreement of this policy. If a ITS Software Licensing employee sees any problems or discrepancies with the order, they contact the department directly to fix and/or make adjustments to the order, if not the order is processed. In cases where a faculty/staff/department orders the wrong product, ITS Software Licensing evaluates these instances on a case by case basis.

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