How are cases routed to the correct group?


To effectively route and describe the basic information needed to process a case, users are required to select a "Category" and optionally any "Type" or "Detail" that it is associated with the incident.


These selections not only serve as "Tags" describing the nature of the case, but are instrumental in routing the case to the correct provider group. Not all cases will list the additional "Type" or "Detail" fields. This means that no further description is required (additional type and details may be added as needed or as new services become available).

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Legacy Priority

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